Course Description SMF1011 - Organizational Management (2003/2004)

The students will acquire knowledge, skills and attitudes concerning the engineer as a leader, and also recognition of all employees’ participation in the management of an organization.

Part 1:
Aims and efficiency - organization structure - human, social and cultural relations - power and conflicts - surroundings - motivation and rewards - communication - decision-making processes - learning and organizational developmen t- management - how to study organizations

Part 2:
The myths and reality of the service society - profitability - the service management system - personnel development - the customer as market and co-producer - physical environment and technical remedies - the company’s image - the creation, reproduction and further development of business ideas - price policy - internationalisation - quality, productivity and strategy - diagnosis - culture and philosophy as instruments in management - changing and leadership.